Privacy Policy

Our Privacy Policy

We are an on-line retail shop and can also be contacted by phone on 1800 246 422. Our office is located in the Gold Coast. You can order online anytime! Feel free to call anytime in general business hours which are Monday to Friday, 9.00am to 5.30 pm. Please leave a message if you are calling out of these hours and we will return your call during the next business day. Alternatively, please email us at tours@scenicdaytourgroup.com.au

Company: Balloon Down Under
Address: 19 Industrial Avenue, Molendinar, 4214.
Phone: (07) 5578 2244
Email: tours@scenicdaytourgroup.com.au

PAYMENT OPTIONS

Credit Card: Secure Online payment confidence with Pay Pal. We have partnered with Pay Pal, to accept payment by Visa, Mastercard, Bankcard and American Express (AMEX). Balloon Aloft guarantees that your credit card number will never be viewed by our staff as it is taken online, directly through our secure payment gateway.

Other: We also accept Direct Deposit, Australia Post Money Orders, Bank Cheques and Personal Cheques. However, when paying by these methods your goods can only be dispatched when deposits/cheques/money orders have cleared to Balloon Aloft. For a method other than Credit Card, please call us on 1800 246 422.

Balloon Aloft will hold orders for 3 days pending payment. After this time your place in the balloon will become available for other customers. Customer service will contact you if this situation occurs.

ORDERING OPTIONS

At Balloon Aloft, we understand that customers have different needs when buying products. That is why we offer several different ordering options so that you can decide what best suits you.

Online
Orders can be made online using our secure shopping cart facility. We have partnered with Pay Pal to accept payment by Visa, Mastercard, American Express and Bankcard.
Please note that our payment gateway web site is secure and is located within a secure server environment which utilises SSL (Secure Sockets Layer). Look for the yellow padlock at the bottom of your screen to ensure this security.

Email Order
You are more than welcome to email an order through to us if you are more comfortable with this option. Email to tours@scenicdaytourgroup.com.au

Phone Order
If you would prefer to phone through your order, please phone 1800 246 422 during business hours. If we are not answering, please leave a message and we will call you back as quickly as possible.

BOOKING CANCELLATION OR FLIGHT ALTERATION

(a) In the unfortunate event you should have to alter or cancel your booking, certain fees apply:
i) Individual Passenger Booking (1 to 3 passengers)
Any flight cancelled within 72 hours prior to flight date will forfeit the full fare per person and will not be refunded.
Any flight altered within 72 hours will be at the discretion of Balloon Aloft and dependant upon flight availability.
All alterations to flight date will incur a rebooking fee of $25.00 per person.
Any flight cancelled outside of 72 hours of flight date will incur a cancellation fee of $50.00 per person.
Missed flight: If you fail to show up for your flight or do not arrive in time for the flight and you miss your scheduled flight date; the full flight fare (100%) is forfeited and no rebook or refund will be made. You may send someone else in your place if you wish please notify us the name and estimated weight of any replacement person (this is at the sole discretion of Balloon Aloft). The company has the right to retain all deposits received up to the amount of the cancellation fee and invoices will be issued for any further amounts outstanding. If we are holding a credit card for security and you alter, cancel or miss the flight, the credit card will be debited and/ or invoices will be issued for any further amounts outstanding. You cannot receive a refund on any trips booked with a gift certificate.(See Section 12)
ii) Group Passenger Booking (4 or more #1).
Any flight cancelled within 7 days prior to flight date will forfeit the full fare per person and will not be refunded.
Any flight altered within 7 days will be at the discretion of Balloon Aloft and dependant upon flight availability.
All alterations to flight date will incur a rebooking fee of $25.00 per person.
Any flight cancelled outside of 7 days of flight date will incur a cancellation fee of $50.00 per person.
Missed flight: If you or any member of your group, fails to show up for the flight or do not arrive in time for the flight and miss the scheduled flight date; the full flight fare (100%) is forfeited and no rebook or refund will be made. You may send someone else in your place if you wish please notify us the name and estimated weight of any replacement person (this is at the sole discretion of Balloon Aloft). The company has the right to retain all deposits received up to the amount of the cancellation fee and invoices will be issued for any further amounts outstanding. If we are holding a credit card for security and you alter, cancel or miss the flight, the credit card will be debited and/ or invoices will be issued for any further amounts outstanding. You cannot receive a refund on any trips booked with a gift certificate. (See Section 12)

#1 Note: Separate cancellation and alteration provisions apply to large groups and customised events. These are specified on the group booking documentation supplied. Balloon Aloft Gold Coast reserves the right to amend these fees and notice periods. When special circumstances arise, some of these Terms and Conditions may be superseded by those published on your booking confirmation documentation.

(b) If your flight has been cancelled by Balloon Aloft Gold Coast due to inclement weather or flight safety conditions (see section 7), please contact our booking office as soon as possible to rebook. Your booking details will go into open dated status in our bookings system, and the validity date is automatically extended for 3 months. We do ask that you contact us within 90 days to arrange another flight. If the rescheduling of the flight exceeds 90 days, and if there is a price difference since the initial booking date, an adjustment and additional fare payment may be necessary. Rebooking must be done within 12 months of the first cancelled flight date. If rebooking the flight is not possible due to special circumstances such as travel arrangements or medical issues, refunds may be given upon request. There will be no refunds for bookings held on our system for longer than 6 months. Refunds may incur a $25.00 administration fee. You cannot receive a refund on any trips booked with a gift certificate. (See Section 12)

c) If your flight booking or travel voucher has not been purchased directly from Balloon Aloft Gold Coast, but from another party such as a travel booking agent, tour operator or online experience booking service, then that parties conditions of purchase will also apply.

PRIVACY AND LEGAL NOTICES

Balloon Aloft is committed to protecting your privacy. We are committed to keeping your personal information confidential and secure. We do not sell or rent your personal information to others. By visiting our Web site, you are accepting the practices described in this Privacy Notice.
We collect information about you to process your order and to provide you with the best possible service.
We will never collect sensitive information about you without your explicit consent.
The connection to sensitive pages on our site, such as the account login windows and the payment pages is made with Secure Sockets Layer (SSL) software, which encrypts information between you and these pages. We also take other steps to secure our Web site and database. These measures should be adequate to keep your information safe, but please be aware that no information is invulnerable to compromise.

If you have any questions about privacy, please contact us at tours@scenicdaytourgroup.com.au